Housing Jigsaw is a specialist homelessness and housing options platform used by over 100 UK local authorities. The platform processes some of the most sensitive data in the social housing sector — homelessness applications, medical assessments, domestic abuse flags, and temporary accommodation placements. Despite this, Housing Jigsaw has a relatively conservative AI footprint, limiting AI features to decision-support tools rather than autonomous decision-making. SOC 2 and GDPR compliant with UK-only hosting.
Housing Jigsaw stores homelessness case files containing highly sensitive personal data including health assessments, domestic violence disclosures, and child safeguarding referrals. The platform's AI decision-support features (eligibility checking, priority need assessment) operate on structured data fields rather than free-text case notes, reducing unintended data exposure. UK-only hosting with 30-day retention for AI-processed data.