MRI Software's Social Housing division (formerly Orchard Housing) serves mid-market housing associations with a cloud-first platform. MRI has been aggressive in layering AI features onto its property management suite, including predictive arrears modelling and AI-assisted maintenance scheduling. These AI modules process tenant payment history and repair records, but the model training methodology and data retention for AI inference are less transparent than competitors. SOC 2 certified.
MRI's predictive arrears module analyses tenant payment patterns, household composition, and historical engagement with housing officers to generate risk scores. The model's training data provenance and fairness audit trail are not publicly documented. AI-assisted maintenance scheduling processes repair history including property access details and vulnerability flags. Data retained for 90 days on AWS.