MRI Software's AI tenant engagement platform analyses communication patterns, satisfaction surveys, and complaint data across housing portfolios. SOC 2 and GDPR compliant with UK data residency available. The sentiment analysis feature processes tenant communications, raising privacy considerations around automated analysis of personal correspondence. MRI's US-East data centre option introduces cross-border data transfer complexity for UK housing associations. For a tenant AI rights disclosure template, visit the AuditSentinel ISO 42001 Social Housing Toolkit.
MRI processes tenant communications (emails, web portal messages, survey responses) through AWS AI/ML services. The platform's sentiment analysis module uses natural language processing to categorise tenant sentiment from free-text communications.