NEC Housing is the dominant housing management system in UK social housing, used by over 300 local authorities and housing associations. The platform processes highly sensitive tenant data including arrears, allocations, anti-social behaviour cases, and safeguarding flags. NEC offers on-premises and private cloud deployment options with configurable data retention. SOC 2 and GDPR compliant. The primary risk vector is the breadth of integrated modules — repairs, asset management, CRM, and mobile working all funnel into a single tenant record, creating a concentrated data exposure surface.
NEC Housing integrates with DWP Universal Credit systems via Real Time Information (RTI) feeds, creating a data pipeline between housing benefit calculations and tenant records. The platform holds full tenant lifecycle data including financial assessments, vulnerability indicators, and legal proceedings. Access controls are configurable per housing association but default configurations often grant broader-than-necessary permissions to housing officers.